Orders are cancelled automatically in a few situations. If you paid, the money is returned to you.
- We didn't receive the 4-digit code: orders that need a security check are cancelled and refunded if we don't hear back within 72 hours. See Why is my order being checked?
- A crypto invoice expired: BitPay invoices last 15 minutes. If payment doesn't arrive in time, the order cancels. See Paying with cryptocurrency
- The payment didn't complete: for example, the bank's security check wasn't finished. No money is taken. See Why did my payment fail?
- We couldn't approve the payment: occasionally our security checks mean we can't go ahead. We'll refund you in full.
Card refunds usually take 5 to 10 working days to appear. See How long do refunds take?
You're welcome to place a new order at any time.
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