Most gift cards arrive by email within a few minutes of payment.
When it can take longer
- Security check: some orders are checked before release. We'll email you asking for a 4-digit code from your bank statement. Reply with it and we'll release your order. See Why is my order being checked?
- Cryptocurrency: your gift card is sent once BitPay confirms the payment.
- A problem at the brand's end: occasionally a brand's gift card system is slow or down. We'll keep you updated if this affects your order.
Our terms allow up to 72 hours, but that's rare.
Checking on your order
- Look in your inbox, spam and promotions folders for emails from Gift Off.
- If you have an account, check your dashboard.
- Still nothing after a few hours? Contact us with your order number.