Usually not. Once a gift card has been issued, most brands don't allow it to be cancelled or exchanged.
A very small number of brands do allow unused gift cards to be cancelled. If you've just made a mistake, contact us straight away with your order number and we'll check whether yours is one of them.
Please don't open or redeem the gift card while we check, as a redeemed card can never be cancelled.
Avoiding mistakes
- Check the country on the brand's page. Most gift cards only work in one country.
- Check whether the card works online, in store or both.
- Check the email address carefully if you're sending a gift.