Our support hours stay the same over Christmas and New Year, and gift cards are still delivered by email around the clock, including on Christmas Day.
Our hours
- Customer support: Monday to Friday, 9am to 5pm UK time, excluding bank holidays.
- Order security checks: reviewed every day of the year, 9am to 5pm UK time, including Christmas Day, Boxing Day and New Year’s Day.
Over the festive period we’ll also try to reply outside these hours, but we can’t guarantee it.
Bank holidays
Customer support is closed on these days, but security checks still go ahead as normal:
- Friday 25 December (Christmas Day)
- Monday 28 December (Boxing Day, substitute day)
- Friday 1 January (New Year’s Day)
Tips for a smooth Christmas order
- Most gift cards arrive within minutes, so there are no last ordering dates to worry about.
- Order during the day if you can. A few orders need a quick security check before we can send them. These are reviewed between 9am and 5pm, every day including Christmas Day. See Why is my order being checked?
- Keep your banking app handy. If we ask for the 4-digit code from your bank statement, replying quickly gets your gift on its way. See How do I find the 4-digit code?
- Most questions have a quick answer in our help centre, any time of day.
Need us? Contact us and we’ll get back to you as soon as we can.