Email support@giftoff.com, or use our contact form. Our team will get back to you as quickly as we can.
Support hours
- Customer support: Monday to Friday, 9am to 5pm UK time, excluding bank holidays.
- Order security checks: every day, including weekends, 9am to 5pm UK time.
We don't offer phone support. Email is the quickest way to reach us.
Help us help you faster
- Write from the email address you used to order.
- Include your order number.
- Add a screenshot of any error message.
Please send just one email about each issue. Sending more doesn't speed things up and can make it harder for us to find your messages.
Other enquiries
- Business and bulk orders: bulk@giftoff.com
- Retailers, partnerships and press: hello@giftoff.com