Look at your Gift Off payment in your banking app or on your statement. The description shows "GIFT OFF" followed by a 4-digit code. That's the code we need.
It looks something like this:
GIFT OFF 4821 NORWICH GBR £25.00
In this example, the code is 4821.
Step by step
- Open your banking app (or online banking) for the card you paid with.
- Find the payment to Gift Off for the amount of your order.
- Tap it to open the full transaction details. The code is often only shown there.
- Reply to our email with the 4 digits.
Tips
- It's not your card number. We need the code next to "GIFT OFF", not the last 4 digits of your card.
- Paid with Apple Pay or Google Pay? Look in the banking app for the card behind your wallet, not in Apple Wallet or Google Wallet.
- Can't see it yet? Some banks only show the full description once the payment stops being "pending". Check again in a few hours.
- Each order has its own code. If you placed more than one order, send the code for each one.
We'll never ask for your full card number, PIN, the security code on the back of your card or your banking password.
Next: My statement shows XXXX, or I paid with American Express