Occasionally we need a little more information before we can release an order. This is part of our fraud protection, and it helps keep people safe from scams.
What we might ask
- A few questions, such as whether someone asked you to buy the gift card for them, or whether you're using it to pay for goods or services.
- ID verification through a secure link. We need ID for the cardholder, not anyone else.
Just reply to our email or follow the link we send. If you'd rather not continue, tell us and we'll cancel and refund the order.
If anyone has asked you to pay them with a gift card, please stop and read How to spot a gift card scam.