Some banks replace the code with XXXX, and American Express statements don't show it at all. That's fine. Just reply to our verification email and tell us.
In most cases, the simplest solution is for us to cancel the order and refund you in full. You can then order again using a different card or Pay by Bank.
Card refunds usually take 5 to 10 working days to appear in your account. See How long do refunds take?
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