Card refunds usually take 5 to 10 working days to reach your account, depending on your bank. They often arrive sooner.
- The refund goes back to the card or account you paid with.
- If the payment was still pending when your order was cancelled, the hold may simply disappear rather than show as a refund.
- Payments made in a different currency from your card's are converted by your bank, so the amount returned may differ slightly from what left your account.
- Cryptocurrency payments can't be refunded by Gift Off.
If 10 working days have passed and you still can't see it, contact us with your order number.