Gift cards can't usually be cancelled or refunded once they've been issued. This is a rule set by the brands, because a gift card code works like cash as soon as it exists.
That includes changing your mind, buying the wrong brand or country, or a gift card that has been redeemed.
When you will get a refund
- If we can't complete your order, for example because a security check wasn't completed within 72 hours, we cancel it and refund you in full automatically.
- If a gift card is faulty and can't be fixed, we'll replace it or refund you.
Made a mistake?
Contact us straight away with your order number and don't open or use the gift card. A very small number of brands allow unused gift cards to be cancelled, and we'll check whether yours is one of them. Once a gift card has been redeemed, it can never be cancelled.
The full policy is in our terms and conditions. Your statutory rights are not affected.