We're very sorry this has happened. Act quickly: contact your bank, report it to the police, and tell us.
- Don't send any more gift cards or codes to the person, whatever they say.
- Contact your bank straight away and explain what happened.
- Report it to the police. In the UK, call 101.
- Contact us with your order number, the email address you used and when you bought it.
Can I get my money back?
If the gift card hasn't been used yet, we'll check straight away whether anything can be done. Unfortunately, once a gift card has been redeemed, the money has been spent and it can't be reversed or refunded.
We're always happy to help the police and your bank with their investigations.