We're always willing to help law enforcement and banks investigate fraud.
UK police
Gift Off is a UK company (Digital Gap Ltd). We can disclose personal data when we receive a valid request under the Data Protection Act 2018. Please send it to support@giftoff.com with your reference number.
Police outside the UK
We can respond to requests made through the appropriate UK legal process, which usually means going through UK law enforcement.
Banks and card issuers
Payment disputes and chargebacks are handled through the card scheme in the normal way. If you're a customer, please ask your bank to raise the dispute.