Our customer support emails come from support@giftoff.com. If you're unsure about a message, don't click any links. Forward it to us and we'll tell you whether it's genuine.
Gift Off will never
- ask for your full card number, PIN, card security code (CVC) or online banking password
- ask you to pay by bank transfer for a normal website order
- ask you to buy gift cards and send us the codes
- phone you, or ask you to install software so we can access your computer
What we might ask for
During a security check, we may ask you to reply with the 4-digit code shown after "GIFT OFF" on your bank statement. That code can't be used to make payments. Occasionally we send a secure link to verify your ID.
Received something suspicious? Forward it to support@giftoff.com and then delete it.