Contact your bank straight away to block your card and report the payment. Then let us know, so we can stop any orders that haven't been completed.
- Call your bank and ask them to cancel the card and dispute the payment.
- Email us at support@giftoff.com with the date, the amount and, if you can see it, the 4-digit code after "GIFT OFF" on your statement. That code helps us find the order.
We'll block any orders we can, close the account involved and work with your bank on their investigation. If a gift card has already been redeemed, it can't be reversed, so your bank's dispute process is the right route for those payments.
If your email account was compromised, change your email password and turn on two-step verification.