Contact us as soon as possible with your order number and the correct email address.
- If the email bounced (for example, the address doesn't exist), the gift hasn't been delivered. We'll resend it to the right address.
- If it went to a real address that isn't your recipient's, we can't recall or cancel the gift card, because the code has already been issued. We'll check whether it's been opened and let you know.
If you have an account, Sent gifts shows whether your gift was delivered and opened.