Most missing gifts are in a spam or promotions folder. If you have an account, you can also copy the gift link and send it to them yourself.
1. Ask them to check their spam and promotions folders
Gift emails come from Gift Off and say "Hooray! You've received a gift!". Ask them to search their inbox for "Gift Off".
2. Check the email address
A small typo (for example .co.uk instead of .com) means the gift can't be delivered. See I entered the wrong email address
3. Send them the link yourself
Sign in and go to Sent gifts. You'll see whether the gift was delivered and opened, and you can copy the link to send to them by text, WhatsApp or email.
4. Was your order checked?
If you received a "Your order is nearly ready" email, the gift hasn't been sent yet because your order is waiting for a security check. See Why is my order being checked?
Still stuck?
Contact us from the email address you used to order, with your order number. For security, we can only send gift links to the email address on the order.