Every gift card we sell is brand new, created at the moment you buy it. If it shows as redeemed, the code has usually been used already, by you or by someone who had access to it.
Common reasons
- The code has already been added to an account with the retailer, for example an app or online account. Check the balance there.
- Someone else saw the gift email or link, or the code was forwarded or shared.
- Too many failed attempts have temporarily locked the card at the retailer.
What to do
Contact us with your order number, a screenshot of the message and where you tried to use it. We'll check the card's history with our supplier and tell you what we find.
If you were asked to buy the gift card by someone you don't know well, please read How to spot a gift card scam.