If your gift card opens fine but the retailer won't accept the code, the problem is usually how or where it's being used. These checks solve most cases.
- Right country? Most gift cards only work in the country they're issued for, and some need an account registered there. See Can I use a gift card in another country?
- Online or in store? Some cards only work in one or the other. The brand's page on Gift Off says which.
- Right box? Use the gift card payment option, not the promo or discount code box.
- Code and PIN separate? Enter the PIN or security code in its own box.
- Typed correctly? Copy and paste the code if you can.
- Balance and expiry? Check with the brand's balance checker.
Still not working?
Contact the retailer's customer service first. Only they can see why their system is rejecting the code. If they can't help, contact us with your order number and screenshots of the message you're seeing, and we'll take it up with our supplier.