If your gift card won't display when you click to open or claim it, or you see an error instead of your code, please contact us. We'll check it with the brand and sort it out.
Quick things to try first
- Open the link in a different browser, or on another device.
- Turn off ad blockers or privacy extensions for that page.
- If the link is in a gift email, copy it into your browser rather than tapping it inside the email app.
Still not working?
Contact us with:
- your order number, or the email address the gift was sent to or from
- a screenshot of the error
Occasionally a brand's system has a technical problem when a gift card is issued. If that's happened, we'll arrange a replacement.
If the gift card opens but the retailer won't accept the code, see The retailer won’t accept my gift card