Fees
There are none. You only pay the face value of the gift cards (less any discount we've agreed with you). Delivery, scheduling and personalised emails are all free.
Invoices and payment
- We invoice in pounds (GBP) or euros (EUR).
- You can pay by bank transfer or card.
- Our bank details are only ever shown on our invoice. If you're ever told our bank details have changed, check with us at bulk@giftoff.com before paying.
- We send your gift cards once your payment has cleared, not before.
Delivery
- To you: we email your gift cards in a spreadsheet, as codes (with PINs where needed) or links that open each gift card in a browser. Some brands offer only codes or only links.
- To your recipients: we send each gift card in a personalised email, with your subject line, message and sender name, on the date and time you choose.
- We process business orders Monday to Friday, 9am to 5pm UK time, excluding bank holidays. Orders for you are usually sent the same working day once payment has cleared. Scheduled gifts arrive at the date and time you've chosen.
Help at any time
You'll deal with the same small team throughout. If you need to change a recipient, resend a gift or check on an order, just email bulk@giftoff.com.
Cancellations
- You can cancel before we've started processing your order. If you've already paid, we'll refund you in full.
- Once the gift cards have been issued, the sale is final.
- If we ever have to cancel an order you've paid for, we'll refund you in full.