Most failed payments happen because the bank's security check (3D Secure) wasn't completed, or the bank declined the payment.
Common reasons
- The approval request in your banking app wasn't completed, or it timed out.
- Your bank declined the payment. Banks don't always tell us why, so it's worth checking with them.
- Your card was issued in a country we can't accept. See Which countries’ cards do you accept?
What happens next
- No gift card is issued and no money is taken.
- If you see a pending amount in your bank app, it disappears automatically, usually within a few days.
- You can try again, making sure you approve the payment in your banking app when asked, or use another payment method such as Pay by Bank.